Worker Spotlight: Katrina from Burpengary Haylie 26 May, 2009 - 9:22 PM

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SUMMARY
I have several years of Call Centre experience, along with supervision experience/subject matter expert experience. I feel that i would be a great contributor to any employer who employees me.
 

EMPLOYMENT HISTORY
 
Aunger Car Craft Start, Pinkenba
Customer Service/Sales/Administration, Dec. 2008 - Mar. 2009
Responsibilities/Achievements: Taking calls from clients entering orders into system and processing them. Dispatching orders to warehouse and invoicing orders when they come back from warehouse. Back releasing orders from system and processing them. Placing faxed orders into system for processing.
 

Kelly Services/Telstra Start, Brisbane CBD
Credit Collection Officer, Jul. 2008 - Oct. 2008
Responsibilities/Achievements: Collect outstanding Moneys from customers on a inbound & outbound status. Do extension of time for customers who are having problems paying,reconnecting services, deallocation & reallocation of moneys to right accounts.
 
Service Stream, Geebung
WMC OPERATOR, Jul. 2007 - Jun. 2008
Responsibilities/Achievements: Taking calls from contractors who are booking off work,clearing jobs in web pages and payphone database,downloading and dispatching work out to contractors, importing and dispatching Cab Installs/Recovery's to contractors after Telstra send us the T Get Specific form,and forwarding completion packs back to Telstra.
 
Telstra, Brisbane CBD
CONSOL OPERATOR/DATA ENTRY, Feb. 2006 - Jun. 2007
Responsibilities/Achievements: Currently work for NWPG Telstra as Senior conSOL SME & 2 IC. My  responsibilities include cleaning up the refusal queues in conSOL,sending  rejected or refused orders back to Dispatch to either get another Contractor to complete the job or get an EOT for the current contractor to complete work. I supervised & assisted approx 15 people in Dispatch Support and answered any questions they had or help fix any problems they might be having. I also do the Rotating Roster and assist the Team Leader in anyway possible - I also liased on a daily basis with any contractors or Team  Leaders who may ring up or need assistance. I use on a daily basis systems such as Rapid and conSOL
 
Telstra Customer Relations, Brisbane CBD
Customer Relations, Jul. 2005 - Dec. 2005
Responsibilities/Achievements: Doing debits & Credits for ADSL Broadband. Using different systems like Flexcab,Siiam,Rass. Taking incoming calls from different people or companys to let them know  who they bill through.
 
LINKQ Start
CUSTOMER SERVICE/CALL CENTRE, Sep. 2004 - Jul. 2005
Responsibilities/Achievements: Taking inbound calls from customers for Directory Assistance. Phone Messaging for different companys like Vodafone and Optus and Surepage Service.
 

SUMMARY
 
Skill Summary: Non Technical Skills:Cash Handling, Eftpos Machines, Computerized Cash Register Operation, Cash, Internet & Email Experience, Telephone Sales and general office procedures.

Computer Skills: Lotus 123; Beginner; MS Office; Intermediate; MS Word; Intermediate Wordperfect; Intermediate, Windows 95; Intermediate' Other:-Using different Telstra systems like Flexcab, Siiam, Toms, Rapid, ICMS, Foxtel Database, conSOL. Start,Axis,Icms

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• Kristen Vink says

  I have been listening in on the workers Hotspot. We would like to invite anyone who wants to work hard and is reliable with own transport to contact our Office in Rocklea and the team will assist in any way that we can to help them gain employment. Currently we are seeking the following skills.

  - Blue Card Labourers
  - Large Forklift Drivers
  - General Hands
  - Fitters
  - Boliermakers

  Our clients are still going very strong in the global downturn and are only getting stronger. If you are looking for work or maybe looking for workers please send some details to kristen@jobconnect.com.au

  http://http//www.jobconnect.com.au

  Posted Friday 12 June, 2009 9:09 AM

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